Before Contacting Support: Please read the ordering, download and other help pages.
You will probably be able to find the answer to your question before we can reply.

• Your Real Name (not your handle)
• The Section (Downloads or DVD's) where you are having a problem
• The Title(s) which you ordered
• The Date you ordered
• Your Order ID Number (This will normally start with a "V"
• Describe The Problem: Please use common sense and give us as much information as you can ("Doesn't Work" or "Can't Order" is not descriptive or adequate). Please write down and include, or copy and paste any Error Messages. Please DO NOT curse or swear at us.
  We will typically answer you within a few hours.

• Customs status reports - henrys@rumspringafilms.com or nora.gio@rumspringafilms.com
• Ordering Help, Access Help, MPEG Download Help : support@rumspringafilms.com
• All Other Issues: support@rumspringafilms.com

Broken Top Productions or BTP
61535 So. Hwy 97 Suite 9-234
Bend, OR 97702